Over the last few years there has been a huge influx of retailers and discount stores like Sams, Wal-Mart, Target and many online catalog companies like Frontgate, Brookstone, Sharper Image that are selling the same or similar products we have been selling for the last 25 + years. We have found this has hurt our industry in a number of ways. 1) When consumers buy from these other discount companies they are selling you a product and that's it. Do you really think that one of them has any knowledge of this industry and will be able to support you with your pinball machine, video game or jukebox? Of course not, and we have seen our service business increase because of this. We are here to give you the support you will need with parts and answers to technical questions you may have about operating your machines for as long as you own them. Again, do you really think you will get that kind of support from these other retailers looking to make a quick profit on discounting these items they sell? FORGET IT.
WARNING: 8 out of 10 companies don't show any addresses or terms, conditions or polices of sale on their websites, why not? Why buy from a company with these unknown facts. We describe our terms of sale, conditions and polices on our website, and in writing on our invoices you receive.
Also as you know the huge demand now for the auction businesses. Over the last several years there popping up everywhere and consumers are buying our type of products from these auctions only to think there getting a good deal, but when the item does not work when they get it, forget trying to get support from the auction house or that seller. Again, we have seen our service business increase because of this. We have been in business in this industry 25 + years and have the resources, knowledge and factory trained technicians that you WILL need to own and maintain this type of equipment. We also have developed a network of service companies around the country to help service our customers. Remember, anybody can sell you these products, but remember it's the back end - the service, parts and tech support your going to need and we will be here to give it to you.
Please note: We will not give any tech support by phone if you did not buy the product from us. And the most important thing is this, we will ALWAYS take your unwanted machines you no longer want in on trade or buy them back from you. Do you think any of those other retailers we mentioned would do this? FORGET IT. At least 50% of our customers trade their machines in every year to get something new. This is why they buy from us..