| Dear Game Gallery,
I just want to extend my thanks for the wonderful service, help and special attention I received from you. I ordered a TNG Pinball table with the hope of keeping it all a secret from my husband Andrew's birthday. No one along the chain of communication revealed anything to him. Each was careful through-out the process, even down to the delivery crew to maintain the surprise. The table arrived exactly when it was supposed to and in great condition. If I can find and justify another excuse for a great gift, we will for sure order from you.
Sincerely,
Lisa Urbanek
|
The "hurricane" game i purchased from you has been quite entertaining
thank you,
RICHARD MILLNER
|
| Okay, let me calm down and respectfully state that your company, and more importantly your service, was, and continues to be nothing less than stellar. I received my T2 Williams pinball machine yesterday and I am at a loss for words as to the condition it is in. I expected a rather used but well repaired machine. What I got was a machine that to my layman's eyes looks and feels brand new. I am not sure how to express my joy and well earned anticipation for this product, except to say thank you Andy and Coco for your excellent communication. Andy thank you for your bar none EXCELLENT refurbish on this machine. Absolutely perfect. Coco a perfect job with communication and customer service. You both should be proud to know that have worked retail sales in the past as an owner and a regional manger and I would suggest you both for promotion. No BS. I will promote and push the sales of your product and your outstanding service. Please forward this to your owners, and or the powers that be because I am so very satisfied.
Best to you and yours both and all those that helped with this project!
Most sincerely,
Eric C. Ballard
|
| I just received Game Gallery Amusements and Rentals's check for 1/2 of the cost of putting the replacement shuffleboard in my basement. Thanks for all of your help. You were always reasonable, professional and pleasant. Also, as I mentioned before, if you come across a great deal on either a jukebox or a soft drink dispensing machine, let me know.
Thanks again.
Bob
|
Hi Andy,
We recieved the Monster Bash Pinball yesterday. Thank you it looks GREAT! Just a little problem, when we play the machine it TILTS quite a bit expecially when we have multiple balls in play. Tried to level the machine as good as we could. Please give us some advice.
Dennis n Barbara
|
| Coco and Andy,
Just wanted to let you know that the shuffleboard table arrived today and we have set it up. It looks great and in perfect shape.
Thanks,
Martin
|
It's easy to talk about customer service when everything goes right.
The real test is when something goes wrong.
I got the wrong popcorn machine, and Andy and his team got it replaced with the correct one within 48 hours.
Now, THAT's customer service!!
Genuine, caring people. A pleasure to do business with!
J. Erwin Dunlop
|
|
| Andy and Linda,
Santa could never have delivered like Game Gallery Amusements and Rentals. It would not surprise us if your address included "North Pole". Our family is just thrilled with the Austin Powers pinball machine. Our six year old was delighted and amazed how this wonderful gift fit on Santa's sleigh. Even our two year old has developed excellent hand-eye coordination from playing the game! Thank you for the outstanding service, superior machine and Christmas 2004 memories.
Fondly,
Michael and Lisa Acierno
|
OH-Yah!
I got the Stargate machine in just before I had to leave for work. It arrived with no visible damage! (I had two other machines delivered, on was severely damaged the other was just scratched up a bit. They were from different Vendors (not you :)). I only had a few minutes to try it out. It boots right up, is in great shape and sounds good too. The only thing wrong is some of the controls are not responding. This is a minor issue that was no dought caused by the wiring bouncing around across the country. I will easily fix it.
I just wanted to let you know, that the machine arrived in great shape and that I am thrilled! I hope to do business again with you.
Thanks!
Mark Jerrow
|
| Linda, Santa brought a Ms PacMan/Galaga unit to our house last week for an early Christmas present. The kids, my wife and I have had none stop fun playing it and look forward to many more days and years of enjoyment. I think next year, Santa will be bringing the "Riverboat Gambler" pinball unit that I have been wishing for. Thanks for your help and Happy Holidays!
Brad Canfield
CCB Packaging Inc.
|
I recently received a Galaga Game from you and I would like to say how pleased my son is with the game. I appreciate everything you did to get his game delivered to me prior to his graduation party.
Carl E. Tarkenton
Virginia Beach, VA 23464
|
| Dear Linda,
Thank you for helping me fulfill a lifetime dream of owning my own pinball machine. Hopefully this will be the first of many for me and my family.
Our Cyclone arrived earlier than we expected and was in fantastic shape. We are extremely pleased with every aspect of our purchase and will definitely be buying from you guys again in the future.
I have to go now and try to pry my son away from the flippers - it's my turn to play! Hurry, Hurry .... step right up!!!
Bill Dial
Chief Financial Officer-The Apex Automotive Group and proud owner of a 1988 Williams Cyclone
Honda-Chrysler-Jeep-Dodge-Volkswagen
PO BOX 5017 Anderson SC 29623
864-224-6632 / Fax 864-375-2085
|
I have always wanted to purchase a pinball machine for my home but I was hesitant because I could not find anyone in the area who could fix a pinball machine if it should break down. I searched the internet and sent a few emails out to competing pinball companies. Linda was very helpful in calming my fears about purchasing a pinball machine from Game Gallery Amusements and Rentals. She assured me that the ADDAMS Family machine I was interested in was in excellent working order and if for any reason I should have any problems with the machine the Technical Department would help me out. She also informed me that if the problem was more involved they would definitely be able to find a someone near my home to fix it.
I ordered the machine and within 2 weeks it was delivered to my home. The look of the machine was in excellent condition and it is working great. My family has been playing it non-stop and I am very pleased with the quality of the machine.
I highly recommend Game Gallery Amusements and Rentals for both the quality of the products and the professionalism of the staff.
Debra Panama City Beach, Florida
|
To: Andy@TheGameGallery.com
Subject: Games working great!
We have had our games (Cruis'n World and Fishtales)from you for 1 year now and they work great! We are getting ready to purchase more.
Gordon
|
Hello Andy - I finally have my Rockola jukebox up and running and simply enjoy it! Because I am so satisfied with it, I am coming to you for another request. My husband is interested in a 2004 Golden Tee. He wants a brand new one. Does Game Gallery Amusements and Rentals have one available? If so, what would be the cost with shipping (for a return customer, of course...). Also, what is the difference between the regular Golden Tee and the "tournament" type...thanks!
Regards,
Lisa Sandusky
|
| Andy,
I just wanted to take a moment to say THANKS for selling me what might possibly have been the best purchase I have EVER made. The Rockola Bubbler is absolutely fantastic, and looks incredible in my game room. Everyone who sees it can't believe how cool it is. Delivery was "as promised"...before the big party, and the delivery guys even brought it into my home and made sure it worked before they left.
Hope to do business with you again soon !!
Many Thanks !!!
Mike Walowy
|
Linda,
We love the Rockola bubbler juke box and the Star Trek TNG pinball we purchased from you last year about this time! We have had wonderful, expert, conscientious service from everyone there at Game Gallery Amusements and Rentals.
We can hardly wait for the Ultracade to arrive! We will let you know if it is as big a hit with the family.
Thanks again,
Linda & Huey Register
Ocala, FL
|
Andy:
Thanks for the assistance you provided when I was selecting a juke box. You were honest and knowledgeable, and provided the input I needed to make my decision. I purchased the Rokola Bubbler, and a Mills Slot machine at the same time. Both arrived expertly packaged, in perfect condition, and both work great. I am really happy with my purchase, and will buy from Game Gallery Amusements and Rentals again.
Keith H.
Plano, Texas
|
Subject: Terminator 3 Pinball
I just wanted to say thanks for getting my machine here when you said you would. Linda did a great job of handling a possible problem and I got it on time. It was a great birthday present and I will recommend your company to anyone who asks where to buy a good pinball machine.
Thanks again for a first quality sales experience.
Michele Ball
|
| Linda,
We had concerns about buying Crusin World and Fishtales over the Internet and having delicate items shipped by truck all the way to Webster WI. Thanks to your great service, wonderful packing, and shipping arrangements, we received everything when you said and in great condition! Thanks so much!
The Johnson's Webster,WI.
|
Andy:
Thanks a million. I just received my Rockola Juke Box and it is wonderful. It exceeded my expectation. Thanks again.
Rita C.
|
| Linda & Andy,
Thanks so much for rushing the Super Chexx to me, it made it three days before my party. Needless to say it was a big hit. The only problem now is I can't get anybody to leave my house. I actually had a friend show up at 7:30 am for a quick game before work.
I have already recommended you to a dozen friends and family, and I am saving up for the Ultracade.
Talk to you soon.
Vinny D.
Staten Island
|
Linda & Andy,
We just received our Fish Tales pinball machine and love it!!! We were a little nervous purchasing over the internet sight unseen, but couldn't be more pleased. It looked and worked great from the moment we plugged it in. Top score is $746 million already and counting. Thanks for bringing so much fun to our party room!
Deb Tessier
|
| Dear Andy,
I got the pinball maintenance book yesterday. I love it! This is probably the best pinball basic maintenance book ever. It's actually written in "english", easy to understand and clear large text. I'm fixing up a 1975 Gottlieb EM machine and already the book has been a wealth of information of fixing common problems.
I have left positive feedback, thanks for offering an awesome product!
Steve Jundt
|
Re: Diner pinball
The game is fantastic! It is in great shape - ya'll did a wonderful job at sprucing it up for us!
Thanks again for a great machine....now I have to think about the Austin Powers one .
Warm regards,
John E. Latz, Jr., M.D., M.S.
|
May 10,2002
Dear Andy,
Thank you so much for everything and for allowing me to make payments on my Jukebox Cabinet! I thought the other Jukeboxes that I have in my collections were nice, some small and some bigger! But out of all my Jukeboxes, "THIS IS THE MOST BEAUTIFUL OF ALL!" I Really Love it! It's the best of my collections and the best item that I have ever bought in my life! Just think, you make it happen and made me so HAPPY! I would highly recommend your company to everyone, you guys are GREAT!
Thanks Again,
Pat Scarvelli from OHIO!!!!
|
I've purchased two new machines,one pinball,one video,both were shipped via freight lines and arrived in great shape.After un-crating and placement in home, I had several questions about setup and play. All my questions were answered to my satisfaction. I will purchase more games after release dates for new machines. I was reluctant about buying new great condition games from a out of state company,but very happy I did.
Russell Thompson
|
| To the Staff @ Game Gallery Amusements and Rentals,
Thank you so much for the wonderful service. From the time I found you guys on the web it has been a great experience. The game machines arrived in great condition and the kids are having a ball. We'll be sending our friends to you too. Thanks again.
The Nash Family
|
To: Andy Kline
Subject: Re: burgertime
Andy, It has finally got here and I am thrilled to have it. My son and I have been playing all day since it arrived. I want to thank you again for all you've done. I also noticed the game has Donkey Kong too. So I want to thank you for that. You have really gone above and beyond to make up for the amount of time it took. I don't want you to think that all you have done went unnoticed or is not appreciated.Again thank you and hope to do more business again.
Sincerely,
John Cassise
|
Dear Linda,
Thanks so much for your help in rushing the pinball machine. They were so surprised & really made our Christmas great!! It works great & believe me it's had lots of playing time. Thanks again!!
The Boyer Family
|
Thanks so much for all you did to make my husband's Christmas surprise a huge success. He loves his jukebox as does our entire family. We appreciate doing business with someone who gets the job done promptly and courteously. Thanks again for a job well done!
The Gilley Family in Homestead, Florida.
|
| Hello!
The Star Wars Trilogy pinball arrived yesterday. It is in wonderful shape! It works very well, and the local delivery company was very helpful and professional. I appreciated the wonderful packing job that helped protect the machine.
Thanks so much for your help! I am a very happy customer, and I'm very satisfied with your service. This is a wonderful start to my collection, and you can count on my business in the future.
Thanks,
Simeon Peebler
|
Andy,
We got the Foosball table last week and everyone loves it. Thanks for suggesting that one instead of the one we were planning on getting.
I'll talk to you soon and I hope you have a good Holiday.
Shane Burden
Account Executive
duPont Publishing
|
| I learned about Game Gallery Amusements and Rentals when I was researching Jukeboxes on the Internet. Linda was the first to respond to the e-mails I sent to various dealers, and the only person to consistently follow up with accurate and helpful information.
I eventually purchased a Rock Ola CD-8 Bubbler from Game Gallery Amusements and Rentals and could not be happier with the entire process.
Nelson A.
General Manager
Andrews Cadillac/Land Rover Nashville
|
Linda,
Re: Slot Machine
We thank you for your speedy delivery and quick response. We love it!
Howard Kim
Inclined Village, NV
|
| LINDA,
JUST WANTED TO DROP YOU GUYS A LINE AND SAY HOW HAPPY I AM WITH MY SUPER CHEXX HOCKEY.LINDA WAS VERY VERY HELPFUL WITH SUPPLYING ME WITH ME GAME.THIS ITEM WAS PROMISED TO ME BY A CERTAIN TIME AND IT WAS DELIVERED IN EXCELLENT SHAPE.I WILL BE PURCHASING MORE GAMES FROM YOU GUYS IN THE NEAR FUTURE.THANKS AGAIN FOR ALL YOUR HELP.LET'S GO RANGERS!
MIKE
|
Hi Linda,
Thanks for all of your help. The machine had to be hand carried down a steep slope and the delivery company tried to insist that they would only take it as far as the driveway, even after you had discussed this in detail and we paid extra for the service. Thanks to your perseverance, the freight company sent a crew to make it happen. Your multiple calls paid off and your cheerful/can do attitude is really appreciated.
Thanks again,
Michael
|
Hi Linda / Andy,
I received my X-files pinball machine in good condition and everything is working just great, except from one light bulb in the upper left corner, but that's no big deal. I am very happy with it. Thanks!
Thanks a lot,
Best regards,
Ron Gijzen
(Bonaire, N.A.)
|
Dear Game Gallery....just received my T-2 pinball.. I love it.. it came in better condition than I though it would. Thanks for making this happen. Now my kids are going to have to get what they want. I'll be back very soon,
Regards,
G. Klinghoffer
Arizona
|
| I was extremely happy with the Bar Bowling game that I purchased from Game Gallery Amusements and Rentals. Linda was extremely pleasant and attended to my needs. The machine was exactly as she described it to me, and the price was the best that I could find. I highly recommend this company.
Mike Levine
Scardale, NY
|
I love my Super Chexx. I was wanting this game for many years and could finally afford one. You had the best price and the service I received was great. Game Gallery Amusements and Rentals is the only source for me for all my toys. Thanks again for everything.
Tony LaBlatt
Grand Rapids, MI
|
Dear Andy
thanks for the delivery of 3 SLOTS to Liverpool England UK , we have recieved great online help from Harry who has even replaced a board for us.The slots will be used for fun in our fun casino business , whilst not in use we store them at our home for our own entertainment .Dont forget my manuals and once again Cheers!
Andy J Leisure UK , Liverpool.
|
We are all very pleased with the Rockola Jukebox that we purchased from Andy. It is everything that Andy said it would be. The jukebox was was rapidly shipped and received in Juneau Alaska in perfect shape. Thanks again Andy.
Ed Phillips
Icy Strait Lodge
Hoonah, Alaska
|
| i purchased a "tales from the crypt" pin ball machine from game gallery. the machine is everything that was promised. i did have a minor problem, but the staff at game gallery was very helpful and extremely responsive. there are several other types of machines i would like to own. when the time comes, i will go back to Game Gallery Amusements and Rentals. andy and linda are great people. they keep their promises.
bill myers
|
Andy, Linda, Harry and Bill,
I am very pleased with the Dirty Harry pinball machine I recently purchased from Game Gallery Amusements and Rentals. This is my first pinball machine, and you were all very helpful in answering my initial questions about the machine and the purchasing process. The condition of the pin is excellent, as you described, and I was very impressed with the professional manner in which it was packaged and shipped.
Probably as a result of shipping, setup, etc., one or two problems arose after playing the pin for a while, and you quickly took care of those through a technician in my area. I am very satisfied with the level of service I received from Game Gallery Amusements and Rentals. Thanks again!
G.L. (GA)
|
| Dear Game Gallery,
Wanted to say Thank You so much for making this Christmas a memorable one for my family. All the games we got where just great. Giving them a little early didn't hurt either keeping them very busy. It really gets the family back interacting together. Looking forward to adding to our collection. You have a great staff.. happy holidays to all!!!!
John and Jane Drummond
Hillside, NJ
|
We just received our Rockola Juke Box and it looks wonderful and sounds even better.I would like to thank Linda Cascone for being so helpful by staying in touch during the shipping process.
THANKS A BUNCH!!!!
Scottie & Cheryl Rampley
Rome, Georgia
|
| I purchased a Rockola CD-8 Bubbler Jukebox and am extremely pleased with it. The machine is in excellent working order and the customer service by Game Gallery Amusements and Rentals in keeping me informed on delivery schedules, answering questions, etc. was excellent. Game Gallery Amusements and Rentals was a pleasure to deal with.
Regards,
Kevin M. Florenz
|
Andy, Linda, and all the other folks at HomeGameRoom,
We now have our 12 foot shuffleboard in place and in play daily. Friends, family and students all enjoy playing. More importantly perhaps, was the really fine treatment we received from you folks. Thanks for all your assistance in getting the game delivered, not just to our doorstep, but into our house. My wife and I certainly appreciate the professional and personal attention you "guys" delivered.
Martin L. Jolley, MPH
Director
Institute for Professional Preparation
University of Missouri - Kansas City
|
| I was super-pumped when I received my Millipede arcade game. I was expecting a two-three week delivery, but I got a call from the delivering agent after just one week! I liked the game not only for it's intense gameplay but for its cabinet artwork. The game controls were in mint condition, and I was pleasantly suprised to see that all the artwork was intact and in great condition. This was in part due to the fact that it was very well-packed in an envelope of thick corregated and strapped to a skid and affixed with a tip-and-tell to keep the trucker honest. It looks beautiful in my gameroom, and even though I've gone through other sources in the past (I have a Galaga, too), I will definately use Game Gallery Amusements and Rentals for future purchases, and recommend them to others because of Game Gallery Amusements and Rentals's quality workmanship, excellent customer service, and competitive pricing. It was truly a hassle-free experience dealing with Game Gallery Amusements and Rentals, and I'm glad I found them!
Mark Nunez
|
HELLO ANDY,
I CANT EVEN BEGIN TO TELL YOU HOW HAPPY I AM WITH MY ROCK-OLA BUBBLER CD8. THERES NOTHING BETTER THAN HAVING THIS JUKEBOX DURING THE HOLLIDAYS! BEING ABLE TO BOUNCE BETWEEN OLDIES AND HOLIDAY MUSIC. MY WHOLE FAMILY LOVES IT! IT WAS A SMOOTHE TRANSACTION. YOU SHIPPED IT RIGHT TO MY FRONT DOOR , WHO COULD ASK FOR MORE! MY AUNT LOVED THIS MACHINE SO MUCH SHE HAD TO GET ONE FROM YOU TOO. SHE IS ALSO VERRY HAPPY.ALL OF THE PEOPLE I SPOKE TO AT THE GAME ROOM GALLERY. WERE PAITENT, AND FRIENDLY, ESPEACLLY YOU ANDY. THANKS A MILLION!!! ( i have also included a picture of the game room im building)
SINCERELY,
DOUG OSBORNE JR.............RONKONKOMA, N.Y.
|
| We recently purchased the Rockola CD-8 Bubbler Jukebox for our game room on the beach...the family absolutely loves it!! Your excellent service sure helped make this rather large, sight unseen, purchase a breeze. You guys answered all our questions in a timely manner, kept us informed about delivery and helped make this a very smooth transaction. We're so pleased with our decision to purchase from you guys and would certainly encourage others to do the same!!
Randy and Sherri Crandell
Charlotte, Michigan
|
Game Room--
I would like to tell you how much my wife has enjoyed the rockola bubbler juke box. It is everything your add said it is, Even when setting it up your people were very helpful over the phone- Your delivery service even helped me set it up and he did deliver it on the day promised
Will do business with you again
Jim Blaine
|
| Andy,
Thanks for the great service on my recent purchase of The Addams Family pinball. The pin's condition was excellent -- it was shopped and packed exceedingly well. Your excellent customer service makes doing business with you very easy and comfortable even though I live thousands of miles away.
Jon Marcus
|
I was very pleased with the quality of my 12' shuffleboard table. It was exactly as advertised. We had some damage in shipping on the first unit, but you quickly and easily fixed the problem by shipping a new unit out to me. I am very pleased with my purchase.
Tom Lieblein |
| Hi Andy
Just a note to thank you for your professional service and prompt attention in my recent purchase of the Bugs Bunny Birthday Ball and Funhouse Pins. Both machines were mint as described and everything regarding this transaction was flawless. Your staff coordinated the shipping and called me with a confirmation time. The machines arrived exactly as scheduled and your staff's followup was excellent. Thanks again for a great buying experience. I'll be sure to contact Game Gallery Amusements and Rentals for my next purchase!
Sincerely,
Ken Schaffer
Philadelphia, PA
|
Andy,
Just wanted to drop a line to tell you how pleased I was with our transaction. You helped make a teenage dream come true. I have wanted to own a Pac-Man standup since the 80s. Now I own a NEAR MINT one and my son can grow up knowing the fun of the original Pac-Man. Since I've bought this game you have started something. Now I want a true gameroom and I will be contacting you with my needs.
The transaction was smooth and painless. I loved the professionalism of your outfit (E-mails, phone calls, and order forms). The machine arrive packaged tightly where no possible damage could come to the machine.
Thanks again Andy,
Dennis Debro
|
|
Andy,
I just wanted to drop you a quick note to let you know that my new Super Chexx is a huge hit! Your folks have been super to work with in helping me set it up and troubleshoot a couple of issues…they are very knowledgeable and pleasant to deal with. It’s rare in today’s world to find such outstanding customer service! In all, everything is working great…LET THE GAMES BEGIN!
Thanks for everything,
Alex Duhamel
Cape Cod, MA
|
Janice Randall of Bartlett, TN wrote:
Wanted to say "Thanks" for making my dream come true. I've always wanted to own a pinball machine! Sometimes dealing over the web is a little scary but you guys were great. We're very happy with the machine, the service, delivery. The entire experience in dealing with you guys was great. I'm sure we'll be back in the future. We're having loads of fun on the new pinball machine!!
Thanks again.
Janice Randall
|
You guys are the greatest. My wife loves her Slot Machine. It was packed with great care and arrived in great shape. Harry was most helpful in getting it up and running. We are delighted. We will be back for more.
Thanks again,
Jim Parnell
Hollister, CA
|
QUICK SHIPMENT... VERY PROFESSIONAL! EXCELLENT SERVICE DEPARTMENT. ANDY WAS GREAT TO WORK WITH, FROM THE VERY START. WE NEVER DID BUSINESS BEFORE AND I AM VERY PLEASED, NOW THAT I DID! WE'LL BE BACK FOR SURE.
MPB,Warner Robins, GA
|
Hi Andy,
Just a quick note to let you know how very pleased we are with our unit. The screen, at first was jumping to the right at intermittent intervals. Dan went over everything and found that the control panel wasn't locked down. Once that was secure, we have had absolutely no problems at all. It is in fine shape, everything we could have asked for!! We have left positive feedback for you and just wanted to say "Thanks again". Please relay my thanks to Linda, too. Have a great day!
Lynn Newman
Pacman of the Florida Keys
|
I recently purchased a "Stargate" arcade video game from Game Gallery Amusements and Rentals. Although it had been professionally packed, the machine broke shortly after its arrival. Game Gallery Amusements and Rentals made immediate arrangements for its repair and it was done promptly without cost to me. Classic 20 year old machines have problems, but it is good to know that a company stands behind its product and provides excellent service to its customers. I would definitely buy another machine from Game Gallery Amusements and Rentals despite the fact they are in Florida and I reside in California.
RSP
Beverly Hills, California
|
|
Please tell Andy that I have been very pleased with the customer service that I have received.
Mike Butler, DC
Byron, GA
|
Andy, You and everyone else at Game Gallery Amusements and Rentals have been awesome to deal with. Your tech staff (I think it was Harry or Bill? -- not sure, I'll find out) have been very friendly and aggressive at meeting our demands.
Thanks, Super Chexx Owner Mike Butler, DC
Warner Robins, GA
|
|
Andy,
I was very pleased with the condition of the pinball machine which I ordered from Game Gallery Amusements and Rentals. I do need new darts for the electronic dart game and I'm not sure how to go about getting them.
RK Spots VA
|
Dear Game Gallery,
Want to tell you how thrilled my wife and I are with our new Rockola jukebox. You are a top notch company from start to finish. You helped us all the way till it was delivered and then when the extra mile to help us find someone to bring it up stairs for us. We sit by our fireplace at night after a long day and it is so pretty to watch the colored water bubbles on the jukebox. Thanks again for your professionalism. We will be glad to tell others about you.
RCW
Phoenix, AZ
|
